Savins adheres to the Ireland’s Distance Selling Regulations, which cover all internet and mail order transactions. These state that from the time the order is placed, the consumer has the right to cancel or return the order up to 14 days.
To return goods, the customer must inform us in writing, by email to firstname.lastname@example.org within fourteen days stating that you wish to return an item. Please include your name, address, and original order number in all correspondence.
It is the customer's responsibility to ensure that the item arrives safely back to the store, in as new condition, and complete with all supplied accessories, so we would suggest using an insured and trackable courier/postal service.
If you have any questions or problems getting something back to us, then please get in touch and let us know.
Any ‘Promotional Items’ supplied with the goods, must also be returned. If such items are not returned, the full value of the promotional items will be deducted from any refund that may be issued.
PLEASE NOTE: For hygiene reasons, in-ear headphones, tin whistles, recorders, anything that has come in direct contact with ears, nose and mouth may not be returned if they have been used. This does not affect your statutory rights as a consumer.
How does the Refund work?
A refund will only be authorised after a full inspection of the goods by our Customer Service Department.
Faulty goods return - Faulty goods must be returned within 30 days of purchase to qualify for a refund. If your purchase falls outside this time, then please contact us.
Once the fault is confirmed by our Customer Service Department, you will be refunded the full purchase price, providing the item returned is complete, including all accessories and in ‘as new’ condition with all original packaging.
If our returns department cannot find a fault with your item, then you will have the item returned to you at your expense.
Cancelled orders/unwanted items - If the goods returned are complete, including all accessories and in an ‘as new’ condition with all the original packaging, you will be refunded the full purchase price, less the cost of any additional delivery services requested by yourself.
If the goods returned are in ‘as new’ condition but with accessories missing, you will be refunded the full purchase price, less the cost of missing accessories (prices available upon request). In this situation we will contact you and you will then have the option to return the missing accessories or have the appropriate deduction applied to your refund.
If the goods returned are not in a re-sellable condition, we will contact you as they are not covered under the above terms.
A refund will only be processed once we have received and inspected your returned items. This may take up to a maximum of 10 working days, but we try our best to be as quick as possible.
Exclusions to our Returns Policy
Please note that the Distance Selling Regulations do not apply to bespoke, unique, or special ordered items. Savins will not be liable for any consequential loss resulting from a faulty item or failed delivery / collection.